We’re aware the recession is making it hard for all businesses and in this climate, every pound counts. It’s about educating clients into realising, the price isn’t always key, service is a big part too.

In my experience a lot of companies talk up their service but often don’t deliver, we do. If they need to claim they need to be confident that with us working alongside the insurers we can get them trading again as soon as possible, failing to do this can have big implications on their business.

We’re always looking to incorporate new technology with this I think this will help us streamline further. This should help us achieve our goals and if we get it right I can see us doubling in size whilst maintaining the exceptionally high standard of service we set ourselves.

Football rules most of my spare time, whether this is playing it, watching Man United or watching my son play on a Sunday morning.

Golf is another hobby of mine which I’ve enjoyed since I was a kid, playing and watching. I also love music and going to gigs, but definitely not playing!

Having made the mistake of applying for an insurance job after I completed my A’ levels, it’s been my career for over 15 years! I’ve been fortunate to work in a few companies and specialised in claims, fraud prevention, underwriting and now broking.

But it's still not the life of a professional footballer I dreamt of as a kid!